Why use live chat software?, What is the best one for your business?
Do you know how does live chat software helps in online business? A few years ago business owners started turning to live chat support to match top mark customer support. Today more than 60% of users on eCommerce discard their shopping cart without checking out. Because customers want their questions to be answered shortly and any insecurity in their purchase results in losing a sale.
Do you want to communicate with your website visitors while they are using your site? If yes, then adding a live chat support box can help your website visitors with instant assistance.
Why Use Live Chat Services to Your Website or eCommerce?
Here is an answer, nowadays the way of interaction is changing in our personal and professional lives. Whenever we send a message to our friend or email to our colleague, we want a quick reply. Whether we are chatting with a co-worker or customer support on any website we get a reply instantly. It will be great if your sales team connect with prospects in a similar way. There are few benefits of live chat support software for an online business listed below:
- Using live chat software helps you in answering users’ questions and it becomes easy to convert a visitor into a sale. 80% of customers rate quick response as very important if they have sales questions.
- LiveChat allows a salesperson to interact with website visitors as they are exploring products.
- The major benefit of using live chat software increase sales and conversions on the website. It has been found that the companies using live chat support software for online business, there is an average 20% increase in sales.
- Reduces customer support costs, and 50% cheaper than handling mobile phone calls.
- It helps you to gain a competitive advantage over your rivals.
- It provides a great opportunity to improve customer support and provide customer experience on your site.
- LiveChat helps you to understand your customer needs in a better way.
Basically, you need to find pocket-friendly live chat software for website that comes with features that help you to convert more sales and easy to use with WordPress. Before choosing a live chat plug-in, you need to make sure that it offers faultless assimilation with your favorite web apps.